Meet the team

Ann Bateman

Director & Responsible Individual

I initially trained as a secondary school teacher and taught for 2 years. Following this I wanted to move to Carmarthen and I secured what was at that time a ‘stop gap’ working in the NHS. Some 30 years later, having spent my entire career working in health in the public sector I was fortunate to be able to retire.

I have spent almost my entire career working in management roles and during this time I secured my Msc in Healthcare Management. Latterly I spent 5 years working as Head of Inspection at Healthcare Inspectorate Wales. Believing myself too young to retire I am now working 3 days a week for Inspiration Lifestyle Services and thoroughly enjoying the new challenge working in social care.

In Nov 2014 I took on the role of RI for the company and in 2016 I was additionally appointed to the role of Managing Director. In  this role I am responsible for ensuring high standards are maintained through robust management systems. In my spare time I enjoy playing golf and watching football.

Steffan Bowen

Managing Director

I have worked within the care sector for 13 years; working consistently within the field of complex needs and learning disabilities care, but also within some more secure settings. As Managing Director, I provide strategic guidance and direction to the board of directors to ensure M&D, and now ILS achieves its mission and objectives.

Prior to this role, I worked as M&D Care’s Director of Operations. I am thankful to be able to say that I have worked across all departments within the organisation. I work closely with the Finance and Commercial departments, and regularly liaise with the HR and Operations teams promoting a joined-up approach. As M&D Care’s Managing Director, I feel the way to ensure your business is working most efficiently, is to understand each department and spend time providing support and guidance when moving forward.

I am extremely proud of the accomplishments of M&D Care; growing from one small care home to the organisation it is today. Although we have grown quickly, we have stayed true to our core values.

The success of this company is deeply personal to me. I am very lucky to have worked alongside my mother and fellow Company Director – Michelle Martin for a number of years. Her skills and knowledge have been invaluable to us as an organisation and certainly aided my own development.

We are very fortunate to have many family members, and friends across the organisation who help us share the strong core values the organisation has. We are also very grateful to the staff team who have joined us along the way who helped and continue to develop the organisation.

As a Board of Directors we are really proud that the organisation can offer such a wide range of support options to the people we support.

My goal as Managing Director is to push for further success and quality, ensuring we are providing the best care possible for the people we support. I truly believe that having high support needs should not be a barrier to living independently and this is one of our core values as an organisation.

One of many objectives going forward for the organisation is to continue developing. Whether it’s improving the care we currently provide by consistently looking at our practice and looking at innovative ways to improve further, or by developing our services with further homes and to provide care to more people in need.

I feel extremely proud to be able to say that the ILS services are apart of the M&D Care family. I can truly say that we have a fantastic staff team across all our services, whose skills and commitment to us as an organisation have been invaluable in the organisations progress.

Michelle Martin-Davies

Company Developments Director

I am the founding member of M&D Care Ltd and have worked within the care sector for over 40 years. I began my career in 1978, at the age of 16.

I completed a qualification in social work; however, my passion lay within mental health and learning disability and I became a student working within mental a large psychiatric unit in Carmarthen, where I worked for 14 years. At the time, St David’s hospital had 1300 beds and was your traditional psychiatric unit of its time. It `housed` people with mental illness, some learning disability and many other conditions. I was privileged to be part of the beginning of community care and the move from traditional hospital to community living.

I qualified as a psychiatric nurse and worked as an enrolled nurse, staff nurse and ward manager, progressing to working within the community. I progressed my working life in Swansea, where I worked within mental health, learning disability, addiction and forensic services. After five years, I went to work within the medium secure service of the Caswell Clinic, Bridgend working within addictions, inpatient, prison, courts and community. My role was assessing, treating and providing a link to the high secure services of Ashworth, Broadmoor and Bristol women’s prison.

In 2005, I was offered an opportunity to commission two 24-hour nursing services within social care and I left the NHS to work for an Independent service called ALKARE Therapeutics service, based within the area of Swansea. From this, I learnt a great deal around the setting up of services and with two other shareholders, I set up M&D Care Ltd in 2007; commissioning our first home in 2008.

I am a standing member of Care Forum Wales, representing care home owners on a national level with the Welsh government and regularly advise to independent services around the process of commissioning and project development. I stand as member of the Learning Disability Ministerial Advisory Group, advising within this as to the needs of the care services within wales. I have worked as an independent hospital inspector directly responsible to Health Inspectorate Wales.

My role within the company is the Company Developments Director. At M&D Care, we take our responsibility seriously when we talk about our workforce being well trained, fit for purpose and happy in their roles.

All of my roles have been around working with individuals whose behaviour is a challenge through their diagnosis and life experience. I have a passion for making a difference and maintaining care as a progressive process rather than a barrier to `ordinary life`.

We are delighted that Inspiration Lifestyle Services has become a part of the M&D Care family. We have known co-founders Steve and Jane for many years, sharing the same values and commitment to ensuring people lead fun and fulfilled lives and a determination to provide exceptional quality care services. We welcome our new colleagues to M&D Care and look forward to collaboratively sharing best practices and together we will continue to make a difference to the lives of the people who use our services.

Gillian Donald

Servive Manager of Ceiriosen Bren

I started working for ILS in 2014 after relocating from Scotland to Wales in 2013. I began as a support worker and have been fortunate to be in a position to accept progression to my present role as Manager Designate in February 2017.
In Scotland I worked for a Housing Association for over 15 years supporting adults with learning and physical disabilities. I "dipped my toe" into working in care as a "bank" worker. I found the work fulfilling and rewarding, and applied for a full time post, progressing to Assistant Manager after gaining an HNC in Social Care. I then went on to gain a Registered Managers Award SVQ Level 4 which is the equivalent of QCF Level 5 in Wales. I have recently completed my QCF level 3 in Positive Behaviour Support.

My approach to supporting people is based on unconditional positive regard, treating people with respect and encouraging personal development. The greatest reward is watching people, service users and staff alike, grow and develop their skills to achieve their goals, with my support and guidance.

Emily Evans

Deputy Manager of Ceiriosen Bren residential service (maternity leave)

I began working for ILS in 2010 having moved on from working for Carmarthenshire County Council. I spent some time working as a support worker before becoming a Team Leader. After the birth of my daughter I returned to work for a short while before taking 2 years off and re-locating. I then returned to work at Ty Pin Coed in 2015 as a Support worker, in 2016 I returned to Ceiriosen Bren as a Team Leader before taking on the role of Deputy Manager.

I have an NVQ level 3 in health and social care, a QCF level 5 in Leadership in Health and Social Care Services and have recently attained a PBIS level 4 qualification. I enjoy all aspects of providing support to our service users and being a part of their progression.

Nicola Muxworthy

Service Manager of Gelynnen

I firstly became interested and gained experience with individuals with learning disabilities whilst growing up with a family member with LD. I went on to support adults with learning disabilities and autism from the age of 15 and spent 8 years working with volunteer groups and alongside charities. With this I also completed my A levels and then decided to go to University where I gained a BA Honours Degree in Social Inclusion. This helped me greatly and supported the beliefs I have in promoting independence, empowerment and inclusion for individuals with complex needs. I continued with support work and gained a role in domiciliary care but found that I was unable to develop my skills and knowledge in this role. I independently decided to complete a QCF level 3 in health and social care at Ammanford College.

In 2013 I applied for a role as support worker at ILS. At interview I was offered a team leader role and from this time I have completed a level 3 qualification in PBS and an ILM award in management at Pembrokeshire College. I have successfully developed into my current role of Registered Manager at Gelynnen. I have completed a QCF level 5 in Health and Social care. I thoroughly enjoy my role and thrive on making a difference to the lives of others.

Rhodri Clarke

Service Manager of Ty Pin Coed

I left school at 17 before finishing my A Levels to pursue a career in plumbing. I attended Ammanford College for 3 years and attained an NVQ. After working for numerous companies, and a couple of years self-employment, I decided that plumbing was not for me and changed career paths.

I began working for ILS in 2012 at Ceiriosen Bren residential setting and worked there for around 2 years, gaining valuable experience before heading over to Ty Pin Coed as an acting team leader. Over the course of the last two years I have worked my way up in the company to Registered Manager at Ty Pin Coed. I have also attained a QCF level 5 in Health and Social Care Management, a QCF level 3 in Positive Behaviour Support and am also a qualified PBM instructor for the company.

Nina Rees

Deputy Manager of Gelynnen

I initially started my career in social care working in a residential home for the elderly, I became a senior carer and worked on the dementia unit in Awel Deg for over twelve years during this time I completed my NVQ level 2 in social care. When the home closed in 2014 I began my career with ILS.

I started as a support worker in November 2014, this was such a rewarding job I wished had changed direction a lot sooner, I went on to achieve my QCF level 3 and was offered the post of team leader, I completed my team leader QCF and am now working towards my level 4. I have recently been fortunate to have taken on the role of deputy manager, which proves you are never to old to take on new challenges.

John Gresty

Deputy Manager of Ty Pin Coed

I have been with ILS since 2011. Within that time, I have worked as a support worker, a team leader and a deputy manager across all ILS settings. I am accredited with a QCF Level 5 Diploma in Leadership for Health and Social Care Services (Adults’ Residential Management) & a Level 3 Advanced Certificate (SRF) in Positive Behaviour Support. I previously worked in the construction industry. I find working at ILS can be challenging but highly rewarding.


  1. Hi,

    I have done PAT testing for you previously at Gel y nnen .
    PAT testing is up for review on 31 October 2018 If you would like to renew again with us this year I can do Wednesday 31 at 09.30 am . please let me know asap or contact to rearrange.

    Kind regards,


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