Opened in March 2011, this new build house is located on the outskirts of Pencader in a small cul-de-sac. This residential home is registered for four people. Gelynnen has 4 bedrooms on the first floor, two of which offer en-suite facilities. The house has been finished to the highest standards and has been decorated in a neutral colour throughout. On long-term placement, service users are encouraged to add their own personal touches to their own rooms, including choice of colour and provision for redecorating and use of their own personal possessions to make the room their own personal space. All rooms and facilities are clearly sign posted in written, pictorial and tactile formats for ease of access and orientation.

The kitchen boasts a high quality finish with a selection of solid oak units, generous work spaces and wooden flooring with all modern appliances; an area all service users will enjoy using to prepare their meals with the support and assistance of staff, all of whom have food hygiene training. A large dining table is situated in front of patio doors, to provide a relaxing place for communal dining.

The ground floor offers homely and comfortable communal spaces; a roomy living room with the latest digital TV and DVD facilities, as well as a large kitchen and dining room.

Service User Guide

We have developed an Easy Read Service User Guide to Gelynnen which we hope you'll find useful and informative.

You can watch them in slideshow format here - English film & Welsh film


Nicola Muxworthy

I firstly became interested and gained experience with individuals with learning disabilities whilst growing up with a family member with LD. I went on to support adults with learning disabilities and autism from the age of 15 and spent 8 years working with volunteer groups and alongside charities. With this I also completed my A levels and then decided to go to University where I gained a BA Honours Degree in Social Inclusion. This helped me greatly and supported the beliefs I have in promoting independence, empowerment and inclusion for individuals with complex needs. I continued with support work and gained a role in domiciliary care but found that I was unable to develop my skills and knowledge in this role. I independently decided to complete a QCF level 3 in health and social care at Ammanford College.

In 2013 I applied for a role as support worker at ILS. At interview I was offered a team leader role and from this time I have completed a level 3 qualification in PBS and an ILM award in management at Pembrokeshire College. I have successfully developed into my current role of Registered Manager at Gelynnen. I have also completed a QCF level 5 qualification in Health and Social care. I thoroughly enjoy my role and thrive on making a difference to the lives of others.


Rhodri Clarke

I left school at 17 before finishing my A Levels to pursue a career in plumbing. I attended Ammanford College for 3 years and attained an NVQ. After working for numerous companies, and a couple of years self-employment, I decided that plumbing was not for me and changed career paths.

I began working for ILS in 2012 at Ceiriosen Bren residential setting and worked there for around 2 years, gaining valuable experience before heading over to Ty Pin Coed as an acting team leader. Over the course of the last two years I have worked my way up in the company to Registered Manager at Ty Pin Coed. Currently I am managing the Gelynnen service, whilst the service manager takes maternity leave. I have also attained a QCF level 5 in Health and Social Care Management, a QCF level 3 in Positive Behaviour Support and am also a qualified PBM instructor for the company.


Nina Rees

I initially started my career in social care working in a residential home for the elderly, I became a senior carer and worked on the dementia unit in Awel Deg for over twelve years during this time I completed my NVQ level 2 in social care. When the home closed in 2014 I began my career with ILS.

I started as a support worker in November 2014, this was such a rewarding job I wished had changed direction a lot sooner, I went on to achieve my QCF level 3 and was offered the post of team leader, I completed my team leader QCF and am now working towards my level 4. I have recently been fortunate to have taken on the role of deputy manager, which proves you are never to old to take on new challenges.

Service User Survey Gelynnen 2018

What are the things you like most about where you live?
“Take bus or car to places I like to visit”

“My bedroom and the bathroom in the bedroom”

Gelynnen Staff Satisfaction Survey 2017

Do you have any comments you’d like to make regarding your job?
“I really enjoy my job; each day is different and can be very rewarding.”

Do you have any comments regarding your team?
“They work really hard and pull together when times are tough. I have huge respect for the team at Gelynnen as it can be a very intense and challenging place to work.”

Do you think supervision is helpful?
“We can ask questions if unsure of anything, we can speak in confidentiality about queries or worries we may have.”

Do you have any further comments regarding management & leadership?
“I have had some difficult times at home recently, due to my daughter’s health. Management have been incredibly understanding and supported me throughout – thankyou!”
“Management have gone above & beyond to support my return to work following maternity leave & ensure I have an excellent work/home balance.”

Do you think senior management communicates well with the rest of the organisation?
“From the bottom to the top everyone is approachable.”


Reports and Links

Please click on a link below to read our recent CIW inspection reports for Gelynnen residential care home.

Alternatively, you can find all this information on the CIW website by clicking their logo and typing Gelynnen into their search box.

July 2018 Report - pdf document 173 Kb

December 2016 Report - pdf document 240 Kb

November 2015 Report - pdf document 159 Kb

May 2014 Report - pdf document 162 Kb

August 2013 Report - pdf document 60 Kb

Gelynnen Statement of Purpose May 2017 - pdf document 864 Kb

Contact Details


Tel: 01559 389081

8 Golwg Yr Ogof
SA39 9HS