Opened in March 2011, this new build house is located on the outskirts of Pencader in a small cul-de-sac. This residential home is registered for four people. Gelynnen has 4 bedrooms on the first floor, two of which offer en-suite facilities. The house has been finished to the highest standards and has been decorated in a neutral colour throughout. On long-term placement, service users are encouraged to add their own personal touches to their own rooms, including choice of colour and provision for redecorating and use of their own personal possessions to make the room their own personal space. All rooms and facilities are clearly sign posted in written, pictorial and tactile formats for ease of access and orientation.

The kitchen boasts a high quality finish with a selection of solid oak units, generous work spaces and wooden flooring with all modern appliances; an area all service users will enjoy using to prepare their meals with the support and assistance of staff, all of whom have food hygiene training. A large dining table is situated in front of patio doors, to provide a relaxing place for communal dining.

The ground floor offers homely and comfortable communal spaces; a roomy living room with the latest digital TV and DVD facilities, as well as a large kitchen and dining room.

Service User Guide

We have developed an Easy Read Service User Guide to Gelynnen which we hope you'll find useful and informative.

You can watch them in slideshow format here - English film & Welsh film


Nicola Muxworthy

I firstly became interested and gained experience with individuals with learning disabilities whilst growing up with a family member with LD. I went on to support adults with learning disabilities and autism from the age of 15 and spent 8 years working with volunteer groups and alongside charities. With this I also completed my A levels and then decided to go to University where I gained a BA Honours Degree in Social Inclusion. This helped me greatly and supported the beliefs I have in promoting independence, empowerment and inclusion for individuals with complex needs. I continued with support work and gained a role in domiciliary care but found that I was unable to develop my skills and knowledge in this role. I independently decided to complete a QCF level 3 in health and social care at Ammanford College.

In 2013 I applied for a role as support worker at ILS. At interview I was offered a team leader role and from this time I have completed a level 3 qualification in PBS and an ILM award in management at Pembrokeshire College. I have successfully developed into my current role of Registered Manager at Gelynnen. I have also completed a QCF level 5 qualification in Health and Social care. I thoroughly enjoy my role and thrive on making a difference to the lives of others.


Eleanor Byrd

I started working for ILS in 2017, after moving to Wales from London. Having previously been self-employed as a commercial photographer and woodworker, I realised that they were not the jobs for me and that I wanted to pursue a career within social care. I began as a support worker, and recently have been fortunate enough to accept the role of Deputy Manager at Gelynnen. I have completed my QCF Level 3 in Health and Social Care and have completed my Level 5 advanced practice.

Service User Survey Gelynnen 2018

What are the things you like most about where you live?
“Take bus or car to places I like to visit”

“My bedroom and the bathroom in the bedroom”

Gelynnen Staff Satisfaction Survey 2017

Do you have any comments you’d like to make regarding your job?
“I really enjoy my job; each day is different and can be very rewarding.”

Do you have any comments regarding your team?
“They work really hard and pull together when times are tough. I have huge respect for the team at Gelynnen as it can be a very intense and challenging place to work.”

Do you think supervision is helpful?
“We can ask questions if unsure of anything, we can speak in confidentiality about queries or worries we may have.”

Do you have any further comments regarding management & leadership?
“I have had some difficult times at home recently, due to my daughter’s health. Management have been incredibly understanding and supported me throughout – thankyou!”
“Management have gone above & beyond to support my return to work following maternity leave & ensure I have an excellent work/home balance.”

Do you think senior management communicates well with the rest of the organisation?
“From the bottom to the top everyone is approachable.”


Reports and Links

Please click on a link below to read our recent CIW inspection reports for Gelynnen residential care home.

Alternatively, you can find all this information on the CIW website by clicking their logo and typing Gelynnen into their search box.

July 2018 Report - pdf document 173 Kb

December 2016 Report - pdf document 240 Kb

November 2015 Report - pdf document 159 Kb

May 2014 Report - pdf document 162 Kb

August 2013 Report - pdf document 60 Kb

Gelynnen Statement of Purpose May 2017 - pdf document 864 Kb

Contact Details


Tel: 01559 389081

8 Golwg Yr Ogof
SA39 9HS